Help you maximize your workforce productivity and profit
Effective shrink prevention begins with up to date shrink awareness training. Attendees will learn the latest ‘causes and cures’ of shrink and profit loss and the latest facts and stats from the supermarket industry. Discover the industry best practices for controlling shrink to its minimal level and learn: 9 ways to reduce perishable shrink, 12 Best Practices for fast, immediate shrink reduction, the most effective methods to measure your shrink, what shoplifters are stealing and how to stop them, operational causes of shrink vs. theft, top technologies proven to reduce shrink, 5 steps to measuring shrink and more.
There is an inseparable link between shrink control, sales and customer satisfaction and all 3 drive profit in your perishable departments. This class is the perfect choice for teaching your store managers and perishable managers how to do a better job of cutting your perishables shrink losses and becoming more Sales driven and control oriented. In this session, your people will learn: The 8 Keys to Perishable Profit Optimization, How gaining a better understanding of Known Loss can actually effect improved control over your known Losses, How a 20-minute Best Practices audit will help you create a Culture of Control, The facts about the Inseparable Link between shrink control and customer satisfaction.
Discover how market leaders are driving Customer Service Satisfaction and Customer Loyalty to record highs using a simple and proven Customer Service method that once implemented can yield 27% less shrink, 25% less turnover, increase productivity up to 18% and pump up Customer Loyalty by 12%. The Competence of Engagement is more than a Human Resources initiative and is quickly becoming a strategic foundation for how the most successful companies do business.
It is unlikely you will beat the Super Store on pricing. The good news, you don’t have to and your customer doesn’t expect you to! Learn over 17 proven ways to successfully compete when the Super Store comes to town and takes an average 17% of your sales away. Learn what you must do to compete, beat and win against them and more importantly learn what NOT to do when competing with the big box stores…